WASH BINS aims to provide the best results with each cleaning, however, in some cases with bin or dumpsters that are extremely soiled, they may require more than one cleaning to achieve optimal cleanliness. For the most effective results, we strongly recommend sanitizing your bins or dumpsters on a regular basis, per scheduled recurrence.
Rotating bins or dumpsters is not permitted. The same bins or dumpsters that you note in your initial sign up will be cleaned each month or quarter. If you would like to add a new bin or dumpster to your account you may call, email or text us and your account will be updated accordingly.
It is the client’s responsibility to contact WASH BINS within 24 hours of their scheduled cleaning to reschedule. If you do not notify us prior to your cleaning and would like to reschedule for us to come back, a rescheduling fee of $10 for bins and $50 for dumpsters will apply.
Bins or dumpsters are to be curbside, visibly accessible, or otherwise noted to WASH BINS to be cleaned on their scheduled cleaning date. If bins are not out, our technicians will not knock on your door, and we do not allow our technicians to go behind closed gates for their safety.
If your dumpsters are not accessible the office will try contacting the point of contact on the account and will wait for a response for 5 mins. If no response the technician will have to move on. As a courtesy we do send an email reminder the day before service and a text reminder the morning of service. It is the client’s responsibility to leave the receptacle(s) empty for a 4 hour window after the provided trash collection time.
Make sure bins, dumpsters and enclosures are completely empty with exception of small pieces of scraps of trash stuck to the bottom or ground, otherwise we will not be able to clean them, and a rescheduling fee can apply. Bins, dumpsters and enclosures must be free of un-bagged human and animal waste, or they will not be cleaned due to contamination of the equipment and health hazards. Bins, dumpsters and enclosures must be free of cooking and motor oils, wet paint, chemicals, or hazardous waste. We do not service if animal infestation is present such as mice, rats, raccoons, snakes, skunks, bears etc.
Initial payment is processed the day you sign up and then on the first of the month your bins or dumpsters are to be cleaned moving forward. Should you cancel service, reduce or switch out bins or dumpsters before your third cleaning you will be charged the minimum service fee which is equivalent to the one time rate for the number of bins or dumpsters cleaned.
In the event of a natural disaster or state of emergency your scheduled cleaning will be moved to the following week or next available date allowed. We will notify you via email and text to confirm the scheduled appointment.
