Warranty and Return Policy
TransTech Systems Product Warranty
The Company warrants to the Purchaser that the product delivered hereunder will be free from defects in material or workmanship and be the kind and quality designated or specified in the contract or purchase order. This warranty shall apply only to defects appearing within one (1) year from the date of shipment by the Company. If the product delivered hereunder does not meet the above warranty and if the Purchaser promptly notifies the Company, the Company shall thereupon correct any defect, including nonconformance with the specifications, either (at the Company’s option) by repairing any defective or damaged parts of the product, replacing the product, or by making available the necessary repaired or replacement parts. The liability of the Company under this warranty, for any loss, whether the claim is based on contract or negligence, shall not in any case exceed the cost of correcting defects in the product as herein provided, and upon the expiration of the warranty period, all such liability shall terminate. The foregoing shall constitute the exclusive remedy of the Purchaser and the exclusive liability of the Company. The foregoing warranty is exclusive and in lieu of all other warranties, whether written, oral, implied or statutory. No warranty of merchantability or of fitness for purpose shall apply. Unauthorized service shall void this warranty.
TransTech Systems Product Non-Warranty Return Policy
Non-warranty returns for TransTech Systems Inc. products must be made within twenty (20) days from the original date of shipment, unless otherwise indicated. Returned products must be in the original packaging, unused and in undamaged condition. Proof of purchase is required. Upon receipt of the product TransTech will inspect the product to the above mentioned criteria. Unused products will be issued a credit to the Purchaser’s account that was used to purchase the product. TransTech will not credit prepaid shipping cost. The original packing slip or invoice is required to be sent back with the product to be returned. The Purchaser is responsible for shipping the product back to TransTech, carefully package the item(s) and include the packing slip and return manufacturing authorization number on the package. Prepay shipping is required – TransTech will not accept C.O.D.s. Returns will be credited within 10 working days.
Proper Process of Warranty or Non-Warranty Shipments to TransTech Systems
For product returns (warranty or non-warranty), please follow the instructions below to assure prompt handling: Call us for authorization (518-370-5558 or 800-724-6306), obtain a return manufacturing authorization number (RMA), and the return shipping address. Indicate to our representative the reason for returning the product. For Warranty Returns, Purchaser is responsible for shipping to TransTech’s office. TransTech will pay ground shipping return to the Purchaser.